Return and Refund Policy

Thank you for shopping at Hexmio Technology Solutions Inc. (Hexmio), If you are not entirely satisfied with your purchase, we're here to help! Our products can be returned within 10 days of the original purchase of the product. LED Panels can only be refunded prior to shipping. A new product may be exchanged for another product or returned for a refund(LED Panels can be exchanged only, no refund after shipping).

 To be eligible for a return, please make sure that:

The product was purchased in the last 10 days

The product is in its original packaging

The product isn't used or damaged

You have the receipt or proof of purchase

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us

By phone number: (909)419-3365

By email: hectorm@hexmio.com

By visiting this page on our website: www.hexmio.com/contact

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:     

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hexmio Technology Solutions Inc repair locations.. Damaged items If you received a damaged product, please notify us immediately for assistance. Sale items or custom order items. Unfortunately, sale items and custom order items cannot be refunded. Only regular price items can be refunded.  

Contact us If you have any questions about our Returns and Refunds Policy, please contact us: 

By phone number: (909)419-3365

By email: hectorm@hexmio.com

By visiting this page on our website: www.hexmio.com/contact

1-3 weeks from purchase. Based on custom designs